Independent quantitative and qualitative research with tenants and residents, helping housing providers understand their experiences, needs, challenges and priorities, and use that evidence to improve services and shape strategy.
Our housing work includes long-term programmes and substantial projects with major providers including Clarion Housing, Clarion Futures, Abri, Peabody, and BCP Homes.
We have worked with Clarion Housing since 2017, delivering ten annual waves of the Clarion Index alongside a wide range of quantitative and qualitative projects.
Evaluation and customer research across money guidance, jobs and training, digital support, and community grant programmes.
A new annual representative customer survey designed to build trend evidence and contribute to the wider SHARE project.
PeabodyFive years of community tracking in Thamesmead, alongside research on Universal Credit and shared ownership.
BCP HomesTenant Satisfaction Measures, staff research, and wider housing insight.
Tenant Satisfaction Measures provide essential evidence on how residents perceive landlord performance, but they only tell part of the story. Wider resident research can help housing providers understand who their tenants and residents really are, how their lives are changing, and the pressures and barriers that affect the way they experience their home and services.
Across ten annual waves of the Clarion Index, alongside more focused follow-up and ad-hoc projects, our work with housing providers has explored residents’ wellbeing, finances, employment, digital behaviour, accessibility, experiences of services, and the impact of major external events. This kind of longitudinal evidence can identify emerging issues, show how circumstances are changing, and point to where deeper research or additional support is needed.
We can support both large-scale measurement programmes and more focused research into a particular issue, service, or group of residents.
Representative surveys that go beyond transactional feedback to build a richer picture of residents’ lives, needs, experiences, and priorities.
Tenant satisfaction research using telephone, online, and postal approaches, including experience of collecting the Regulator of Social Housing’s Tenant Satisfaction Measures.
Depth interviews, focus groups, and other qualitative approaches to understand why residents feel or behave as they do and explore sensitive or complex issues in detail.
Research with disabled residents and other groups whose experiences can be missed by standard approaches, helping organisations identify barriers and make services more inclusive.
Research into digital services, communications, support offers and specific service areas, testing what works, and what residents need to change.
Repeated research with the same residents or specific groups to understand how circumstances and experiences change and where new interventions may be needed.
Examples of how we have supported housing providers to better understand their residents, explore key issues and evaluate services to identify priorities and make evidence-based decisions.
Ten annual waves of representative resident research building a long-term picture of lives, needs, and changing pressures.
View case study →Five annual survey waves from 2019 to 2023 tracked residents’ views as regeneration progressed across Thamesmead.
View case study →A mixed-mode tenant survey achieved 1,096 responses and captured all 12 tenant perception measures.
View case study →A representative survey of 2,000 customers established a new annual programme aligned with the wider SHARE evidence base.
View case study →In-depth interviews explored barriers identified through the Clarion Index and provided evidence to improve homes and services.
View case study →Customer survey evidence was combined with residents, staff, partners, and sector peers to assess the impact of hardship support.
View case study →A boosted survey sample and qualitative follow-up added a stronger young-resident lens to the annual Clarion Index.
View case study →Research with funded organisations and sector peers explored grant impact, future needs, and comparable provision across housing.
View case study →Survey, focus-group, and depth-interview research created a baseline across jobs and training, digital support, and money guidance services.
View case study →Focus groups compared standard and case-managed repair experiences and included residents who had not reported their problems.
View case study →A two-phase survey and qualitative programme explored digital behaviour and tested concepts for future online communication.
View case study →Baseline and follow-up surveys helped Clarion assess the effect of engagement and improvement works across priority estates.
View case study →450 telephone interviews explored applications, finances, employment, wellbeing, health, and support needs among recent claimants.
View case study →650 telephone interviews explored affordability, motivations, awareness of alternatives, and future aspirations among shared owners.
View case study →A staff survey achieved a 45% response rate and explored attitudes, behaviours, needs, and confidence around domestic abuse.
View case study →
Face-to-face research explored neighbourhood, nature, outdoor space, wellbeing, and local regeneration with South Thamesmead residents.
View case study →A four-wave longitudinal telephone programme helped Clarion stay close to residents’ wellbeing, finances, and changing circumstances throughout the pandemic.
View case study →
Enventure’s ability to understand our research needs and deliver high quality outputs is one of the key reasons we’ve repeatedly commissioned them. Their mix of curiosity, deep practical research experience, and openness to finding the best solution makes each project a genuine research collaboration. We’ve used their findings and insight provided to define our long-term housing strategies, shape our operational services, and as evidence when campaigning for policy change.
From a large-scale resident survey to qualitative research with a specific group, we can help design a proportionate approach that produces evidence your organisation can act on.
