Case study · Housing
Ten years of resident insight: the Clarion Index
Across ten annual waves since 2017, Enventure Research has helped Clarion build a longitudinal evidence base that goes beyond satisfaction to understand residents’ lives, experiences, and changing needs.
Audience2,000 Clarion tenants and shared owners in each annual wave
ApproachRepresentative telephone survey combining tracking questions with new topics
Value to Clarion Housing GroupA decade of trend evidence informing strategy and identifying issues for deeper research
The brief
- Tenant Satisfaction Measures provide important evidence on how residents perceive landlord performance, but Clarion also wanted a broader understanding of the people behind those measures
- The Index explores residents’ wellbeing, loneliness, finances, employment, neighbourhoods, and other aspects of their lives, while allowing new questions to be added as priorities change
- Enventure Research has delivered the Index since 2017, with the 2026 survey marking our tenth wave
The approach
- Each wave consists of 2,000 telephone interviews with a representative sample of residents
- Quotas are set on gender, age, ethnicity, and region, and the questionnaire is designed in partnership with Clarion
- Core questions are repeated to provide comparable trend data, while new questions are introduced to explore current priorities, such as residents’ experiences of damp and mould
The outcome
- The Index gives Clarion a robust long-term view of how residents’ lives and circumstances are changing, supporting decision-making across multiple business areas
- It acts as an early-warning evidence base: findings can highlight emerging issues that warrant deeper investigation
- Findings have led into more focused work on disability, accessibility, and younger residents, and has also provided a foundation for the wider SHARE project
- Ten comparable annual waves delivered by Enventure since 2017
Client feedback
“Enventure’s ability to understand our research needs and deliver high quality outputs is one of the key reasons we’ve repeatedly commissioned them. Their mix of curiosity, deep practical research experience, and openness to finding the best solution makes each project a genuine research collaboration. We’ve used their findings and insight provided to define our long-term housing strategies, shape our operational services, and as evidence when campaigning for policy change.”
Dr Elanor WarwickHead of Strategy – Policy, Evidence and Research, Clarion Housing