Across ten annual waves since 2017, Enventure Research has helped Clarion build a longitudinal evidence base that goes beyond satisfaction to understand residents’ lives, experiences, and changing needs.
A sustained resident research programme that combines consistent tracking with the flexibility to investigate the issues affecting residents now.
Tenant Satisfaction Measures provide important evidence on how residents perceive landlord performance, but Clarion also wanted a broader understanding of the people behind those measures. The Index explores residents’ wellbeing, loneliness, finances, employment, neighbourhoods, and other aspects of their lives, while allowing new questions to be added as priorities change. Enventure Research has delivered the Index since 2017, with the 2026 survey marking our tenth wave.
Each wave consists of 2,000 telephone interviews with a representative sample of residents. Quotas are set on gender, age, ethnicity, and region, and the questionnaire is designed in partnership with Clarion. Core questions are repeated to provide comparable trend data, while new questions are introduced to explore current priorities, such as residents’ experiences of damp and mould.
The Index gives Clarion a robust long-term view of how residents’ lives and circumstances are changing, supporting decision-making across multiple business areas. It also acts as an early-warning evidence base: findings can highlight emerging issues that warrant deeper investigation. Index findings have led into more focused work on disability and accessibility and younger residents, and the programme has also provided a foundation for the wider SHARE project.
“Enventure’s ability to understand our research needs and deliver high quality outputs is one of the key reasons we’ve repeatedly commissioned them. Their mix of curiosity, deep practical research experience, and openness to finding the best solution makes each project a genuine research collaboration. We’ve used their findings and insight provided to define our long-term housing strategies, shape our operational services, and as evidence when campaigning for policy change.”
Get in touch to discuss how Enventure Research could help.
