Legal

Privacy policy

How Enventure Research collects, uses and protects personal information, and the rights you have in relation to your information.

Last updated September 2026

Who we are

Enventure Research Limited (“Enventure”, “we”, “us” or “our”) is an independent research agency specialising in research, consultation and engagement.

We carry out research on behalf of a wide range of organisations, including local authorities, NHS organisations, housing providers, emergency services, membership organisations, regulatory bodies, charities and other public, private and voluntary sector organisations.

Enventure Research Limited is registered in England and Wales under company number 04693096.

Our address is:

Enventure Research Limited
Thornhill Brigg Mill
Thornhill Beck Lane
Brighouse
West Yorkshire
HD6 4AH

Enventure Research is a Market Research Society (MRS) Company Partner and conducts research in accordance with the MRS Code of Conduct.

We take the privacy of everyone who takes part in our research seriously. This Privacy Policy explains how we collect, use and protect personal information and the rights you have in relation to your information.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

If you have been invited to take part in research

If you have been invited by us to take part in a survey, interview, focus group, consultation or other research project, we may also provide you with a Project Privacy Notice.

The Project Privacy Notice explains how your personal information will be used for that particular piece of research, including who commissioned the research, why you have been contacted, what information will be collected and how long it will be kept.

This Privacy Policy provides more general information about how Enventure Research protects and handles personal information.

Our commitment to research participants

When you take part in research carried out by Enventure Research:

Taking part is voluntary. You can decide whether or not you want to participate.

We conduct research, not marketing. We will not try to sell you anything or send you sales or marketing communications as a result of taking part in our research.

We protect your confidentiality. Research findings are normally reported in aggregate or anonymised form so that individual participants cannot be identified.

We do not sell your personal information. Information collected for research will not be provided to other organisations for their own direct marketing purposes.

Why might Enventure Research contact me?

You might hear from Enventure Research because:

You have contacted us directly
You have responded to an invitation to take part in research
You have previously agreed to be contacted about research
You are part of a research panel or other group from which participants can be recruited
An organisation that has commissioned us to carry out research has provided your contact details to us.

For example, a local authority, NHS organisation, housing provider, employer, membership organisation or another organisation with which you have a relationship might provide us with contact details so that we can invite you to take part in research on its behalf.

If another organisation has provided your information to us, we will normally tell you who provided it, what type of information we received and why we are using it. This will usually be explained when we first contact you and/or in the Project Privacy Notice for that research.

Receiving an invitation from us does not mean you have to participate.

What personal information might we collect?

The information we collect depends on the research or other activity you take part in.

It may include:

Your name and contact details
Your age or age group
Your postcode or geographical area
Information about your household or circumstances
Your experiences of services or organisations
Your views and opinions
Answers you give to surveys, interviews, focus groups, consultations or other research activities
Audio or video recordings where these are required for the research
Information required to administer research incentives or prize draws
Other information relevant to the particular research project.

We only collect information that is relevant to the research or another purpose we have explained to you.

Usually, you can choose which questions you answer. If particular information is necessary in order to participate in a project, we will make this clear.

Sensitive personal information

Some research involves information that data protection law regards as particularly sensitive. This is known as special category data and includes information about ethnicity, health or disability, religion or beliefs, political opinions, trade union membership, sex life and sexual orientation.

We only collect this information where it is relevant and appropriate for the research.

Data protection law requires additional protection for this type of information. Where we collect special category data, we will ensure that there is an appropriate legal basis for doing so and that suitable safeguards are in place.

Where appropriate, further information about the legal basis for collecting sensitive information will be provided in the Project Privacy Notice.

Who is responsible for my information?

Under data protection law, the organisation that decides why and how personal information is used is known as the controller.

Enventure's role can vary depending on the project.

In many cases, the organisation commissioning the research is the controller and Enventure processes personal information on its behalf.

In other cases, Enventure may be a controller in its own right or may share responsibility with another organisation.

Where relevant, the Project Privacy Notice will explain who the controller is for that particular research.

Why do we use personal information?

We may use personal information to:

Invite people to take part in research, consultation or engagement
Conduct surveys, interviews, focus groups, workshops and other research activities
Analyse research responses and produce findings
Understand whether the experiences or views of different groups vary
Ensure that research includes an appropriate range of participants
Organise research sessions or contact participants about research they have agreed to take part in
Carry out quality checks on our research and fieldwork
Administer research incentives or prize draws
Respond to questions, requests or complaints
Meet legal, contractual or regulatory requirements.

We do not use information collected through research to sell or market products or services to you.

What is our lawful basis for using personal information?

Data protection law requires a lawful basis for using personal information.

The appropriate lawful basis depends on the particular project, the organisation responsible for the research and the purpose for which the information is being used.

Depending on the circumstances, this may include:

Consent, where you have freely given permission for a particular use of your information
Legitimate interests, where using the information is necessary for a legitimate purpose and this does not override your rights and interests
Public task, where processing is necessary for a task carried out in the public interest or in the exercise of official authority
Legal obligation, where information needs to be processed to comply with the law.

Other lawful bases may apply in particular circumstances.

Where appropriate, the lawful basis will be explained in the Project Privacy Notice.

Taking part is voluntary.

It is important to distinguish between agreeing to take part in research and consent as a lawful basis under data protection law.

Participation in our research is voluntary even where consent is not the legal basis being used to process personal information.

For example, an organisation carrying out a public function may rely on public task as its lawful basis for conducting research, while individuals remain free to decide whether or not to participate.

How do we use research findings?

Our research is normally intended to understand and report people's experiences, opinions and views rather than to identify individual participants.

Research findings are normally reported in aggregate or anonymised form.

For example, a report might present percentages of respondents giving particular answers, describe themes emerging from interviews or focus groups, or include anonymous comments from participants.

We take care when reporting findings to reduce the risk of someone being identified from a combination of information, particularly where research involves small groups or potentially identifying characteristics.

Once information has been effectively anonymised so that an individual can no longer be identified, it is no longer personal information for the purposes of UK data protection law.

We will not normally provide information that identifies you to the organisation commissioning the research.

If identifiable information may be shared — for example because you have asked or agreed for the organisation commissioning the research to contact you about something you have raised — we will make this clear to you.

Recording interviews and focus groups

Some research activities, such as interviews, focus groups or workshops, may be audio or video recorded.

If a research activity is going to be recorded, we will tell you beforehand and explain how the recording will be used.

Where your consent to recording is required, we will ask for it before recording begins.

Recordings may be used to help our researchers accurately analyse what participants have said and may be transcribed.

We will not identify you in a published report, case study or other research output unless this has been explained to you and there is an appropriate basis for doing so.

Children and young people

Enventure Research sometimes carries out research involving children and young people. We take additional care when conducting this research to protect their privacy, wellbeing and safety.

Our research involving children and young people is carried out in accordance with the Market Research Society (MRS) Code of Conduct and its guidelines for conducting research with children, as well as Enventure's Safeguarding Policy.

For safeguarding purposes, Enventure Research regards anyone under the age of 18 as a child or young person requiring additional consideration and protection. The MRS Code has specific requirements for research participants aged under 16.

Where a participant is under 16, we obtain and record informed permission from a parent, guardian or other responsible adult before they take part, unless an exception permitted under the MRS Code applies. The child or young person must also be given an appropriate explanation of the research and have the opportunity to agree or decline to take part themselves.

When conducting research with children and young people, we:

Provide information about the research in language appropriate to their age and understanding
Take their age, understanding and wellbeing into account when designing and carrying out the research
Take appropriate safeguarding measures throughout the research
Use appropriately trained researchers and safe research practices
Obtain appropriate permission for recordings and explain how recordings will be used; and
Take additional precautions where research involves sensitive subjects or there is a potential risk of distress or harm.

Participation is always voluntary. A child or young person can choose not to take part or can stop taking part, even where a parent, guardian or responsible adult has given permission.

Where appropriate, the Project Privacy Notice and participant information provided for a particular project will explain how personal information relating to children and young people will be collected and used.

Where is personal information stored?

Most personal information we collect is stored on secure systems in the UK. However, some of the trusted service providers we use may process or store personal information outside the UK.

Where personal information is transferred outside the UK, we take steps to ensure that it is appropriately protected and that the transfer complies with UK data protection law. This may include using countries recognised as providing an adequate level of data protection or putting appropriate contractual safeguards in place.

Where relevant, further information about the use of particular service providers or international transfers will be provided in the Project Privacy Notice.

How do we keep personal information secure?

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, alteration or disclosure.

Depending on the information involved, these measures include:

Secure, password-protected systems
Encryption
Access controls so information is only available to people who need it
Secure cloud-based services
Appropriate contracts and security requirements for suppliers
Staff policies and training
Regular review of our information security arrangements.

Enventure holds Cyber Essentials certification.

How long do we keep personal information?

We do not keep identifiable personal information for longer than we need it.

The appropriate retention period can depend on the type of information, the research project, contractual requirements and any legal or regulatory requirements.

Personal information collected for a research project will normally be deleted or anonymised within six months of the end of the project, unless a different period is necessary for that particular project.

Where a different retention period applies, this will be explained where appropriate in the Project Privacy Notice.

Some information may need to be retained for a different period for legal, financial, contractual, quality-assurance or complaints purposes.

Anonymous research findings may be retained for longer because they no longer identify individual participants.

Your data protection rights

You have rights over your personal information under data protection law. Which rights apply can depend on the circumstances and the lawful basis being used.

These may include:

The right to be informed about how your personal information is being used;
The right of access to personal information held about you;
The right to rectification if information about you is inaccurate or incomplete;
The right to erasure in certain circumstances;
The right to restrict processing in certain circumstances;
The right to data portability in certain circumstances;
The right to object to certain uses of your personal information; and
The right to withdraw consent at any time where we are relying on your consent.

Withdrawing consent does not affect the lawfulness of anything done before you withdrew it.

Not all of these rights apply in every situation.

Where Enventure Research is processing your information solely on behalf of another organisation, that organisation may be responsible for dealing with your request. You can still contact us and we will help you identify the appropriate organisation where necessary.

Can I withdraw from a research project?

Taking part in our research is voluntary and you can normally stop participating at any time.

If you have already provided information, whether we can subsequently remove it will depend on the circumstances.

For example, we may no longer be able to identify and remove your individual responses once they have been anonymised or combined with other participants' responses.

Where relevant, any particular arrangements or deadlines for withdrawing your research data will be explained in the Project Privacy Notice.

Our website and cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work. Others may help us understand how visitors use our website or provide additional functionality.

Where required, non-essential cookies will only be used with your consent.

You can manage your cookie preferences using the cookie controls on our website.

How to contact us

If you have a question about how we use your personal information, want to exercise a data protection right or have another privacy-related query, please contact us:

Enventure Research Limited
Thornhill Brigg Mill
Thornhill Beck Lane
Brighouse
West Yorkshire
HD6 4AH

Email: helpline@enventure.co.uk

Telephone: 0800 0092 117

We may need to ask you for information to confirm your identity before responding to certain requests.

How to make a complaint

If you are concerned about how we have used your personal information, please contact us using the details above.

We will acknowledge a data protection complaint within 30 days, take appropriate steps to investigate it without undue delay and keep you informed about the progress and outcome.

We would welcome the opportunity to consider your concerns, but you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

You do not have to complain to us before contacting the ICO.

You can find information about raising a concern with the ICO at ico.org.uk or telephone 0303 123 1113.

Market Research Society