Case study · Housing
Understanding accessibility barriers for disabled residents
In-depth qualitative research explored why disabled residents were more likely to report unmet accessibility needs and difficulty accessing Clarion services, following issues identified through the annual Index.
AudienceDisabled residents reporting barriers with their home or Clarion services
Approach18 in-depth telephone or Zoom interviews lasting 30–45 minutes
Value to Clarion Housing GroupDetailed evidence to inform improvements to home and service accessibility
The brief
- The annual Clarion Index had recorded a steady increase in the proportion of residents identifying as disabled
- The Index also showed that disabled residents were more likely to say their home did not meet their accessibility needs or that Clarion services were difficult to access
- Clarion established a research steering group and commissioned Enventure Research to investigate the barriers behind those findings
The approach
- We conducted 18 depth interviews with residents who identified as disabled and had reported either difficulty accessing Clarion services, unmet accessibility needs in their home, or both
- Interviews took place by telephone or Zoom and used a flexible discussion guide that could be tailored to each participant
- Recruitment was structured to include a broad mix of demographics and circumstances
The outcome
- We undertook comprehensive thematic analysis and produced a report supported by anonymised verbatim feedback
- The research gave Clarion a deeper understanding of residents’ experiences and the barriers they faced, providing evidence to inform improvements to home and service accessibility
- A direct follow-up to an issue identified through the annual Clarion Index
- Qualitative evidence explaining the experiences behind the survey findings
- Practical insight to support improvements to homes and services
View the 2024 Clarion Index findings that prompted this work →