A representative survey of 2,000 customers developed Abri’s cost-of-living research into a wider annual programme exploring the issues shaping residents’ lives beyond traditional satisfaction measures.
A large-scale annual survey designed to support Abri’s own decisions while contributing comparable evidence to the wider social housing sector.
The SHARE project, a joint venture between Clarion Housing and LiveWest, explores wider issues shaping residents’ lives, including neighbourhood belonging, loneliness, finances, internet use, disability, and employment. Abri wanted to develop its existing cost-of-living survey so it could contribute additional evidence to SHARE, and commissioned Enventure Research to deliver its inaugural customer survey.
Using the SHARE question bank as a starting point, Enventure Research and Abri developed and piloted the questionnaire. The survey was administered by telephone to a representative sample of 2,000 customers, with quotas on gender, age, ethnicity, and region based on Abri’s customer records.
Following fieldwork and quality assurance, Abri received a topline summary, coded open-ended responses, raw data, and a sample of interview recordings shared with respondent permission. The survey is intended to repeat annually, creating trend evidence for Abri while adding to the wider housing-sector evidence base.
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