Case study · Housing
Evaluating the impact of hardship relief for Clarion residents
A combination of quantitative and qualitative insight from residents, staff, delivery partners and sector peers to assess the impact of financial support
AudienceResidents receiving support, Clarion Futures staff, fulfilment partners, and sector peers
ApproachOnline survey plus customer, staff, partner, and peer qualitative research
Value to Clarion FuturesEvidence to refine future hardship support and maximise its impact for residents
The brief
- Clarion Futures Money provides money guidance and fuel-poverty advice, alongside vouchers and household items in some cases
- To understand the impact of its in-house hardship relief fund and how the offer could develop, Clarion Futures commissioned a programme of engagement with residents who had received support, staff, fulfilment partners, and people in comparable roles elsewhere
The approach
- A short online survey was sent to customers who had received financial support in the previous 12 months, achieving 126 responses
- Follow-up qualitative research included ten customer depth interviews, engagement with seven Money Guidance staff and four fulfilment-partner staff through a focus group or depth interviews, and four interviews with people delivering comparable support in other organisations
The outcome
- Enventure Research brought the survey and qualitative evidence together in a single evaluation report
- Analysis included demographic subgroup comparisons, structured coding of free-text feedback, and anonymised qualitative evidence to explain the findings
- The evaluation provided Clarion Futures Money with evidence on the impact of hardship relief and how its future offer could be refined
- External comparison with people providing similar support elsewhere