Baseline and evaluation surveys measured resident views before and after targeted engagement and improvement works across Clarion priority estates in Merton.
A repeat survey design that allowed Clarion to compare resident experience before and after local engagement and improvement activity.
Clarion was delivering targeted engagement and improvement works across priority estates in Merton. Staff first engaged residents directly to identify issues relating to tenancies, properties, and the local area, after which improvement works were undertaken. Enventure Research was commissioned to assess the impact through baseline and evaluation surveys.
Questionnaires were tailored to each estate and covered property and neighbourhood satisfaction, belonging, and attitudes towards Clarion as a landlord. Baseline surveys were completed before resident-engagement days and improvement activity, with follow-up surveys undertaken afterwards. Experienced IQCS-trained interviewers made multiple contact attempts at different times of day to maximise participation.
Baseline and evaluation research was undertaken across a number of target estates, allowing Clarion to compare resident views before and after its engagement and improvement activity. The findings provided evidence to assess impact and support planning of future works.
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