Case study · Residents and communities
Consulting residents and stakeholders on Wirral’s future library service
A large mixed-method consultation combined a representative resident survey, more than 1,100 open responses, accessible completion options, and eight stakeholder focus groups.
AudienceWirral residents and stakeholder groups
Approach900 representative interviews, 1,123 open responses, and eight focus groups
Value to Wirral CouncilEvidence to shape the Library Strategy and future service model
The brief
- Wirral Council was developing a new Library Strategy to modernise the service, meet local needs, and make best use of available resources.
- It wanted feedback on several options for the future of the service.
The approach
- A representative telephone survey, supplemented by face-to-face interviewing, was completed with 900 residents.
- An open online survey generated 1,123 responses, with paper and Easy Read options also available.
- Eight focus groups were held with stakeholder groups from across the borough.
The outcome
- Enventure Research produced comprehensive reporting across all strands of the consultation.
- The findings provided evidence on future service options and were intended to inform development of the Library Strategy.