Case study · Residents and communities
Tracking resident satisfaction and budget priorities in Tamworth
A representative survey of 1,100 residents measured satisfaction with Tamworth Borough Council and its services, explored budget priorities, and enabled comparison with previous waves and national data.
AudienceTamworth residents
Approach1,100 representative telephone and face-to-face interviews
Value to Tamworth Borough CouncilTrend and benchmark evidence to inform services and the five-year Corporate Plan
The brief
- Tamworth Borough Council has undertaken an annual residents’ survey since 2022 to track satisfaction with the Council and its services and ask about budget priorities.
- Enventure Research was commissioned to independently deliver and report on the 2024 survey.
The approach
- The questionnaire retained questions from previous years and included LGA national polling questions.
- Telephone interviewing was supplemented by face-to-face interviews to reach younger residents.
- Quotas covered age, gender, ethnic group, disability, and ward.
The outcome
- A representative sample of 1,100 residents was achieved.
- Enventure Research compared the findings with previous surveys and LGA data and produced a visual research report.
- The findings were intended to inform future service planning and the Council’s five-year Corporate Plan.