Case study · Residents and communities
Consulting four London boroughs on the future of environmental services
A four-borough mixed-method consultation combined representative resident surveys, open online participation, and focus groups to support the recommissioning of waste and environmental services.
AudienceResidents across Croydon, Kingston, Merton, and Sutton
Approach400 representative interviews per borough, open surveys, and eight focus groups
Value to South London Waste PartnershipResident evidence to shape future service specifications across four boroughs
The brief
- The South London Waste Partnership brings together Croydon, Kingston, Merton, and Sutton to provide waste management, street cleaning, and related environmental services.
- Before recommissioning these services, the Partnership wanted residents to be involved in a co-design exercise across all four boroughs.
The approach
- Each borough had a representative telephone and face-to-face survey of 400 residents.
- Open online surveys gave all residents an opportunity to participate, generating between 442 and 2,248 responses in each borough.
- Eight online focus groups, two in each borough, added qualitative depth to the consultation.
The outcome
- Enventure Research produced a dedicated report for each borough, bringing together evidence from the different consultation activities.
- The research identified the issues residents considered most important in relation to waste management and environmental services.
- The findings were designed to inform recommissioning and help ensure future service specifications reflect local needs.