Case study · Public health and social care
8,362 patient responses to inform extended primary care access
A large-scale consultation gathered patient views on accessing primary care outside core opening hours, with detailed analysis by demographic group and Primary Care Network.
AudiencePatients across the Wakefield district
ApproachOnline survey with paper and accessible alternatives, followed by detailed analysis and reporting
Value to NHS Wakefield CCGRobust patient evidence to inform decisions on access to primary care outside core practice hours
The brief
- NHS Wakefield CCG wanted to understand patients’ views and needs regarding access to primary care outside the core practice opening hours of 8am to 6.30pm
- Enventure Research was commissioned to host the survey and independently analyse and report the findings
The approach
- The CCG designed the questionnaire and Enventure Research hosted it online
- Paper copies were made available through GP practices and an accessible online version was created
- A total of 8,362 responses were received, 98% online
- Analysis included coding large volumes of free-text feedback, demographic subgroup analysis, and breakdowns of closed questions by Primary Care Network
The outcome
- A comprehensive report brought together all consultation findings and provided NHS Wakefield CCG with a detailed patient evidence base to inform future decisions on whether and how to extend access to services outside core practice hours
- 8,362 responses from patients across Wakefield
- Online, paper, and accessible response routes
- Detailed coding of open-ended feedback
- Analysis by demographic subgroup and Primary Care Network