Case study · Public health and social care
2,064 voices informing the future of urgent care at Friarage Hospital
A large-scale independent consultation combined open surveys, 601 on-street interviews, focus groups, public events, and stakeholder feedback to inform decisions about local urgent care provision.
AudiencePatients, local residents, stakeholders, voluntary and community organisations, and the wider public
ApproachOpen survey, 601 on-street interviews, focus groups, 13 public events, and written stakeholder feedback
Value to North of England Commissioning Support UnitA comprehensive independent evidence base to inform decisions on the future of urgent care provision
The brief
- The North of England Commissioning Support Unit required independent consultation and analysis on the future of urgent care provision at the Friarage Hospital in Northallerton
- Enventure Research supported the consultation design and was commissioned to capture, analyse, and report feedback from the public and stakeholders
The approach
- We supported development of the survey and consultation materials, analysed online and paper survey responses, completed 601 on-street interviews with local people, moderated four focus groups, and co-facilitated 13 public consultation events
- Feedback from voluntary and community sector focus groups, emails, letters, telephone calls, and formal organisational responses was also incorporated
The outcome
- The consultation captured 2,064 instances of public engagement, including 1,011 online and paper survey responses
- Enventure Research undertook thematic analysis across the different feedback routes and brought all evidence together in a comprehensive report used to help inform decisions about the future of local urgent care provision
- 601 representative on-street interviews
- 13 public consultation events and multiple focus groups
- Integrated analysis of surveys, meetings, written submissions, and stakeholder feedback