Repeat surveys with care providers, council officers, and care workers tracked workforce experiences and relationships with Essex County Council across 2019, 2020, and 2021.
Longitudinal research designed to show how provider relationships and care-worker experiences were changing over time.
Essex County Council needed an up-to-date understanding of its care workforce and the relationship between care providers, care workers, and the Council. Enventure Research was commissioned to deliver the research in three consecutive years from 2019 to 2021.
Two questionnaires were designed with Essex County Council, repeating key questions across waves so direct comparisons could be made. One survey focused on providers and council officers and their working relationship with the Council; the other explored care workers’ experiences, motivations, frustrations, future intentions, and use of digital products and technology. Surveys were delivered online through personalised invitations, with paper copies also available.
For the 2021 wave, 136 provider and officer responses and 279 care-worker responses were received. Enventure Research produced topline summaries followed by comprehensive analysis, including coding of open-ended feedback, subgroup analysis, and comparison with previous years. Findings were also presented at Council events and used to inform strategies addressing social care workforce issues.
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