Case study · Residents and communities
Tracking resident views for the Royal Borough of Greenwich
Representative resident polls delivered by Enventure Research in 2023, 2024, and 2025 provided evidence on the Council, local area, community, digital inclusion, and the cost of living.
AudienceRoyal Borough of Greenwich residents aged 16+
Approach1,100 CATI and face-to-face interviews
Value to Royal Borough of GreenwichEvidence across three survey waves to track Corporate Plan Missions and support service improvement
The brief
- The Royal Borough of Greenwich uses representative resident research to measure progress on the Missions in its Corporate Plan and help steer future service improvement
- Enventure Research first delivered the poll in 2023 and was recommissioned for further waves in 2024 and 2025
The approach
- The questionnaire retained comparable questions from earlier waves and covered perceptions of the Council, the local area and community, digital inclusion, and the cost of living
- Telephone interviewing was delivered using CATI, with quotas for age, gender, ethnic group, and area, and additional face-to-face interviews used to balance the sample
- The survey was piloted before launch
The outcome
- A total of 1,100 interviews were completed in the 2025 wave
- Enventure Research analysed the data and produced a report including comparisons with previous survey waves and national Local Government Association polling data
- The findings gave the Council up-to-date evidence on residents’ views and progress against its Missions