Case study · Regulators
Stakeholder perceptions research for CILEx Regulation
A mixed-method programme combined broad feedback from the regulated community with confidential interviews to explore awareness, understanding, trust, and confidence in CILEx Regulation.
AudienceMembers, regulated entities, and wider legal and regulatory stakeholders
Approach949 survey responses plus 20 in-depth interviews
Value to CILEx RegulationEvidence to inform communications, engagement, and organisational strategy
The brief
- CILEx Regulation operates within a legal services environment where regulators face increasing expectations around transparency, independence, and clarity of remit.
- CRL commissioned independent research to understand stakeholder perceptions, identify strengths and areas for improvement, and inform future priorities.
The approach
- An online survey measured awareness, understanding, and perceptions of CRL using both closed and open-ended questions.
- 949 responses were received from authorised members, non-authorised members, and people studying or training.
- Twenty confidential depth interviews added perspectives from regulated entities, members, education providers and wider legal and regulatory stakeholders.
The outcome
- Enventure Research produced a comprehensive report bringing together the quantitative and qualitative evidence.
- The research explored awareness and understanding of CRL's role, trust and confidence, perceived strengths and areas for improvement.
- The findings are being used to support future communications, stakeholder engagement, and organisational strategy.