Universal Credit telephone survey with Peabody residents

Jun 26, 2019

One of the largest housing associations in London and the South East of England, Peabody, has appointed Enventure Research to undertake a telephone survey with its tenants who have experiences of receiving Universal Credit.


Enventure Research has assisted Peabody in the design and development of the questionnaire, aimed at gleaning information about Universal Credit such as the application process, the impact of the transition from the previous system and the differences between the previous system. The questionnaire length is around 18 minutes and is being administered by Enventure Research’s team of skilled and experienced telephone interviewers.


Over a three-week fieldwork period, approximately 1,000 Peabody tenants who have experience of receiving Universal Credit will be interviewed. Upon completion of fieldwork, all data will be quality checked and provided to Peabody who will be conducting their own analysis.