Enventure Research has recently been appointed by Kirklees Council to undertake research to evaluate the views and experiences of those attending two of its National Driver Improvement Courses, which are delivered by the Driver Training Unit on behalf of West Yorkshire Police.
Those who have recently attended a National Speed Awareness or National Motorway Awareness Course will be invited via email to participate in a survey to understand their level of satisfaction with the service provided, from initial contact, through the booking process, attendance and course delivery. Feedback will also be sought from those delivering the training and back office/call centre staff in a separate online survey. Staged reminders will be sent to help achieve as high a response rate as possible.
The survey will be live during December 2017 and close in early January 2018. The findings from the research will be used to help Kirklees Council continue to improve these two courses and ensure that those who attend are satisfied.