Kingston upon Thames Borough Council has recently commissioned Enventure Research to undertake its annual survey of residents as part of its evidence base building to support planning and deliver services more effectively.
In the previous three years, the survey has taken the form of a telephone survey of 1,000 residents from across the Kingston borough. This year, the research will again be conducted via a telephone survey approach, with additional on-street face-to-face interviewing to ensure that quotas are successfully met.
The residents’ survey asks questions related to satisfaction with the local area and the way the Council runs things, value for money, community safety and crime and communications from the Council. Demographic information is also collected to ensure a representative sample of respondents is achieved.
Once fieldwork is complete, Enventure Research will provide a detailed report, comparing data from previous surveys to monitor changes in satisfaction of services and resident priorities.
Commenting on the recent win, Mark Robinson, Enventure Research, said:
“We are delighted to be working with Kingston upon Thames Borough Council to deliver this annual survey. We really appreciate the importance of annual surveys as they enable authorities to measure how well they are doing and identify what their residents’ priorities are so resources can be directed accordingly. We are very much looking forward to working with Kingston Council.”