Face-to-face Visitor Satisfaction Survey on Behalf of WRWA

Aug 14, 2014


The Western Riverside Waste Authority (WRWA) has appointed Enventure Research to undertake a face-to-face survey assessing levels of satisfaction in visitors to the Smugglers Way Wandsworth Household Waste and Recycling Centre (HWRC).  The site reopened in September 2012 following a complete refurbishment.

A small team of staff, who are experienced in engaging with members of the public in relation to recycling services, will interview visitors to the site over a one-week period.  Interviewers will be present at the site during all opening hours over the full seven days, aiming to speak to as many visitors to the centre as possible.  A short survey designed in partnership between Enventure Research and WRWA will be administered with the aid of computer aided personal interviewing (CAPI) devices to as broad a spectrum of visitors as possible.

The survey will be conducted in early September 2014.  Following the survey fieldwork, Enventure Research will provide WRWA with the raw survey data ready for analysis.

Western Riverside Waste Authority